![]() #Paypal dispute how to#Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.Ĭheck tracking in below link to see where it went. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. With that information they may well just issue you a refund. So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.įirstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. Seller provides tracking that shows delivery = seller wins. So disputes for non receipt of item are mostly automated. PayPal will then maybe issue you a is just a payment processor that gives you 'some' buyer and 'some' seller protection. #Paypal dispute pdf#Use the paper clip icon to attach the PDF you got from the post office. You will have to deal with the ridiculous bot till it realizes that you need an agent to get involved. Click on the Bell icon and start a new message. Once you have that log into your PayPal ON YOUR PC. Scan the transaction history into a PDF (Go to an office supply store and they can help you do it if you cannot do it yourself). PLEASE PLEASE PLEASE do NOT go to the address listed on the transaction history and try to ask for the package it is against the law and you could get arrested if it is a valid address. It will show the address it was sent to and the weight and size of the package. You will have to go pick it up from there. You need to ask them to give you a print out of the transaction history. The post office carrier center will call you and tell you where the 'package' went. What you need to do is open a service request with USPS at this address Unfortunately in my experience PayPal is not very good at handling these scam disputes. ![]()
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